Major release PhoneUP 5.0 and Richcall: new features & integrations
The new version of PhoneUP 5.0 offers major updates to Call recording:
- Platform: supported OS - Ubuntu, RedOS, Astra Linux, CentOS, Red Hat, Alt Linux. DB - PostgreSQL
- Deployment: technology - Docker, failover - cluster Docker Swarm mode, support for geographically dispersed installation with multiple registrars/repositories
- Recording methods: Cisco - BiB, SPAN/RSPAN, importing records from third-party systems
- Supported codecs: G.711 a-law/mu-law, G.729, G.722, G.722.1, Opus, iLBS
- Tested PBXs: Cisco UCM, CUCM Express, Avaya Aura (SPAN) and any PBX with SPAN
- Users and Roles: integration with AD (no SSO), role constructor, access control to records at the operation level
- Recording settings: on recorder level and specific for user, WAV/MP3 support, recording rules, mono or stereo, minimum length of a conversation to record
- Grouping record segments: hold, transfer, etc.
- Searching and sorting recording
- Playing Recordings: simple player for fast listening, advanced player (wave form, sound balancing, speed control etc)
- Logging user actions: log files, no special report
- Lifecycle of media data
- System Usage Reports
The new version of Richcall offers:
- New business logic implemented based on queues
- Queue parameters are fully configurable depending on the use case
- Embedding RichCall widget into a website, kiosk and mobile app became easier